FAQ
Frequently asked questions
Privacy
How does candidate privacy actually work?
Every candidate profile is masked — no name, contact info, or current employer — until you request access and the candidate accepts. Nothing is scraped; every profile in the pool opted in.
Can candidates see who viewed their masked profile?
Candidates only see an access request once an employer sends one; browsing masked search results does not notify anyone.
Is candidate data sold or shared with third parties?
No. Candidate identity is only shared with the specific employer a candidate explicitly grants access to.
Pricing
What is a credit?
One credit unlocks one candidate's full profile once they accept your access request. Credits reset each billing period based on your plan.
What does the $29 seat add-on cover?
It's a one-time fee to invite an additional team member to your company account, giving them shared access to your talent pool, positions, and messages.
Can I switch between monthly and annual billing?
Yes. Annual billing is discounted versus monthly and can be selected for any plan at checkout or by contacting sales.
AI
What happens if the AI search is unavailable?
Search automatically falls back to local keyword matching so you can keep working without interruption.
Does the AI search work in Turkish?
Yes. Keyword extraction explicitly generates both English and Turkish equivalents, so a single prompt searches across both language markets.
Product
Can I turn a job posting into a search?
Yes — Positions double as reusable AI search prompts, and Candipath auto-scores a match percentage between the position and every unlocked candidate.
Is GitHub verification required for candidates?
No, it's optional. Candidates can choose to link a public GitHub account, which employers can then see an AI-generated activity summary for once the profile is unlocked.
How do I invite my team?
From your company settings, invite teammates by email as a paid seat. Once they accept, they share your talent pool, positions, and conversations.
Still have questions?
Contact us