FAQ
Frequently asked questions
General
What exactly is Candipath?
Candipath is a private talent pool where employers discover pre-vetted candidates through AI-powered search. Unlike job boards, candidates here aren't blasting resumes everywhere — they join voluntarily and stay anonymous until they choose to reveal themselves to a specific employer.
Who is Candipath for?
Two groups: companies that are tired of sifting through hundreds of irrelevant applications, and professionals who want to be discovered by the right employer without publicly advertising that they're looking.
How is this different from LinkedIn or a job board?
On LinkedIn your profile is public and you get spammed by recruiters. On job boards you compete with thousands of applicants. On Candipath, your identity stays hidden. Employers find you through AI matching, and you decide who gets to see the real you.
Do I need to install anything?
No. Candipath is a web application. You sign up, log in, and everything works right in your browser — desktop, tablet, or mobile.
Privacy
How does candidate privacy work?
Your name, contact details, current employer, and photo are all hidden behind a masked profile. Employers can see your skills, experience level, and a professional summary — but nothing that identifies you personally. You only become visible to a specific company after they request access and you explicitly accept.
Can employers see who I am before I accept?
No. They see a masked card with your professional background — job titles, skill tags, years of experience — but zero personal identifiers. Your name, email, phone, and employer stay hidden until you say otherwise.
Will I know when someone views my masked profile?
Browsing doesn't trigger any notification. You'll only hear from an employer when they formally send you an access request. No silent stalking.
Is my data sold or shared with anyone?
Absolutely not. Your identity is shared only with the specific employer you grant access to. We don't sell data, we don't share it with third-party recruiters, and we don't run ads.
Can I withdraw my profile at any time?
Yes. You're always in control. You can pause your visibility, reject any access request, or delete your account entirely whenever you want.
Credits & Pricing
What is a credit?
A credit is what an employer spends to unlock a candidate's full profile. When you find someone interesting through AI search and they accept your access request, one credit is deducted from your account. Think of it like a key — one key opens one door.
When exactly does a credit get used?
You need at least one available credit to send an access request to a candidate, and it is deducted immediately when you send the request. However, if the candidate declines or doesn't respond, that credit is fully refunded to your account.
Do unused credits roll over?
Credits reset with each billing cycle. If you're on the Starter plan with 30 credits per month and only use 20, those remaining 10 don't carry forward. We recommend choosing the plan that best fits your actual hiring volume.
Can I buy extra credits mid-cycle?
Currently, credits are tied to your subscription plan. If you consistently need more, upgrading to the Pro plan gives you 100 credits per month along with priority support and advanced features.
What does the $29 seat add-on cover?
It's a one-time fee to add another team member to your company account. Once they accept the invitation, they get full access to your shared talent pool, open positions, and candidate conversations.
Can I switch between monthly and annual billing?
Yes, anytime. Annual billing gives you a meaningful discount compared to paying month-to-month, and you can switch at checkout or by reaching out to our team.
Search & AI
How does the AI search work?
You describe the kind of person you're looking for in plain language — for example, 'senior backend engineer with fintech experience who knows Go and Kubernetes.' Our AI reads every candidate profile in your talent pool and ranks them by relevance. No keyword bingo, no Boolean strings.
What if the AI doesn't find a perfect match?
The AI returns candidates sorted by match percentage. Even if nobody scores 95%, you might find a great 75% match whose experience covers most of what you need. The system is designed to surface strong contenders, not just exact keyword matches.
Can I search in languages other than English?
Yes. The AI understands prompts in multiple languages and can match across profiles regardless of the language they were written in.
Product
What are Positions and how do they work?
A Position is like a saved job description inside Candipath. You create one with a title, description, and requirements. The AI then automatically scores every candidate in your pool against that position — so you can see at a glance who fits best.
Can my whole team use the same account?
Yes. You can invite colleagues by email from your company settings. Each team member gets their own login but shares the same talent pool, positions, and conversation threads. Everyone stays on the same page.
Is GitHub verification required for candidates?
Not at all. Linking a GitHub account is completely optional. If a candidate does connect one, employers can see an AI-generated summary of their coding activity — but it's never a requirement.
Can I export a candidate's profile?
Yes. Once a candidate has accepted your access request and their full profile is visible, you can export it as a clean PDF directly from their profile page.
How do I communicate with candidates?
Candipath has a built-in messaging system. Once a candidate grants you access, you can message them directly through the platform — no need to exchange personal email addresses.
Can I take private notes on candidates?
Yes. In your 'My Candidates' section, every unlocked candidate card has a notes area where you can write private observations. These notes are only visible to your company and are saved automatically.
Still have questions?
Contact us